Vacancy for B.Tech Graduates at Visa: Check How to Apply

Insight:

Visa is recruiting an experienced Associate Technical Support Analyst at its Bangalore site. This is an individual contributor role tasked with solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

The complete details of this work are as follows:-

Roles and responsibilities:

The ideal candidate must be able to:

• Work in Visa Command Center monitoring Cybersource Enterprise real-time production services
• Gain a solid understanding of the role played by a payment solutions provider in the online payment industry and leverage this knowledge to resolve internal and external incidents
• Lead technical bridges and interact with technical staff and management during the incident and change management process
• The ability to identify follow-up points and areas for improvement and to propose solutions
• Provide support for critical applications and perform procedures to resolve incidents.
• Ensure the incident management process is followed and all communication requirements are met.
• Support applications in a Linux environment and troubleshoot network, database, and system issues that are often not well documented
• This may include using basic scripting skills to generate log output based on support requests and incidents
• Investigate incidents and provide root cause analysis based on application behavior and log data
• Assess the extent and criticality of the impact and take appropriate action to manage the situation
• Interact with second level teams, development teams, product support teams and customer support teams to ensure incidents are resolved and impact is communicated according to the process in place
• Monitor system and network performance with a variety of industry standard and custom tools
• Open and update trouble tickets and answer internal and external phone calls.
• Interact with third party service providers to resolve incidents and provide root cause analysis
• Review activated changes and upcoming maintenance periods and coordinate with staff to cover activities. Identify and raise concerns regarding upcoming changes to management and senior support teams
• Identify gaps in existing processes and procedures and work with management and technical teams to propose and implement a solution.
• Create and update operating procedure and training documentation as needed
• Recycle and validate Linux services as needed
• Work with little supervision and assist multiple teams with day-to-day activities
• Provide guidance and training to staff members
• Review and identify areas for improvement in documented procedures and work with management to implement changes

Eligibility:

• Minimum of 6 months of professional experience or a bachelor’s degree
• Experience in a Linux environment
• Experience with ServiceNow, Netcool or other industry standard monitoring and ticketing tools
• Troubleshooting experience with Perfmon, Riverbed, or other performance monitoring tools
• Proficiency in the Microsoft Office suite
• Experience maintaining and troubleshooting highly available systems
• The ability to prioritize and manage multiple tasks at once under duress
• Experience in remote management of Linux computer systems
• Information Technology Infrastructure Library Foundation Certificate
• Proven technical aptitude and desire to learn essential
• 3 or more years of work experience
• A ServiceNow (AskNow) experience would be ideal.
• ITIL certification
• Certified System Administrator
• Java programming experience (will review Java exception code)
• Flexible hours

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The link to apply for this job offer is given in the attached PDF.